remote helpdesk services

the answer to all your problems!

It's amazing what you can fix over the phone and the ramsac remote helpdesk team provide a single point of contact for any technical query, working either as your sole support provider, or as a back up to your in house team.

We hold a comprehensive database of every network we support allowing our experts to establish a secure remote connection to your PCs or servers, and fix most glitches without resorting to a site visit - quicker and cheaper for all concerned.

It's a bit spooky at first when you see the cursor start moving and opening applications all by itself - one customer described it as 'a bit like being in the Matrix' - but it's very clever and generally works a treat!

 

fast & flexible!

Because we know your question or problem is so important, we know you won't want to hang around waiting for help. That's why we offer a range of SLA's that include a 10 minute response time.

We also know that your company is different to other companies we support, so we offer you a flexible menu of services so that you can choose the bits that are relevant. Whichever support package you select, there's one feature that we never compromise on, and that's the team of people at the end of the phone. They will always be professional, well trained and smiley people and they promise not to use techo jargon that requires a PhD to translate!